Refund Policies & Guarantees

**Due to Covid-19 (Virus) Health Concerns SILC is not able to accept any returns on any products. Thank you for your understanding at this time.

The following materials do not have warranty and are not returnable:

  • Annuals/Vegetables/Herbs/House Plants/ Succulents/Water Plants
  • Roses/Arborvitae/Cedars/Japanese Maples/Perennials/Grasses
  • Bare-root Trees & Other Plants
  • Hanging Baskets & Containers
  • Sod/Grass Seed/Seed Packets
  • Sale &/or Discounted/Clearance Items
  • Bulk Materials
  • Decor & Plant Material damaged by Acts of God including but not limited to storm/wind damage
  • Custom Orders
  • Fish

Plant material planted by SILC can be guaranteed for one calendar year and receipt and an onsite inspection are required for warranty. Said warranty is void if the basic needs of the plant are not met, specifically proper irrigation. If you need assistance giving plant material proper care, please contact an SILC employee for proper care instructions.

All plant material under warranty is refunded in the form of products or in store credit.