Refund Policies & Guarantees
All plant materials planted by SILC are guaranteed for one calendar year following their planting. We work with trusted contractors and are happy to arrange this service to ensure your new trees and shrubs are tended to carefully and the best possible conditions for each plant are considered.
*For any plant material warranty claims, an onsite inspection by a member of the SILC team is required. (This warranty is void if the loss is due to negligence, i.e., failure to water, failure to treat pests or diseases, inadequate feeding or fertilizing.)
Environmental variables such as weather conditions, soil quality, planting location, pests, and diseases can all affect a plant's ability to thrive. As a result, we do not offer warranties on plant material not planted by our team. Although we strive to provide customers with the best information to make an informed purchase, we cannot guarantee the plant's health once it leaves our facility due to the impact of external factors.
Hard goods are eligible for return within 30 days of purchase, but certain conditions are required. The item should be in its original packaging, unopened, unused, and in good condition. Additionally, the receipt issued at the time of sale will be required. Refunds are issued to the same form of payment as the original purchase. If that is not possible, a SILC gift card will be issued.
Purchases not picked up by 12/31 will be cancelled and the items will be added back into our available inventory for other customers to purchase.
Please note that no refunds will be issued for forfeited Items.
Failure to retrieve plant material within 30 days of purchase will result in a daily care fee for each item. The fee structure is as follows:
- Trees: $5 per day per item
- Shrubs: $3 per day per item
- Perennials: $1 per day per item
*25% restock fees may apply to modified or cancelled orders.
*Outdoor décor damaged by the elements is not eligible for return/refund.
*Sale items, bulk products, statuary, fountains, benches, and other items of this nature, are non-returnable and non-refundable. No exceptions.
As a live product, we are unable to guarantee the condition of our plant materia once it departs from the nursery.