Refund Policies & Guarantees
Plants planted by SILC are guaranteed for one calendar year following their planting.* Planting fees are 100% the cost of the plant material (or a $130 minimum planting fee) and a delivery fee. *An onsite inspection by our arborist is required for any claims. Warranty is void if plant material loss is due to negligence (i.e. failure to water, failure to treat pests or diseases, inadequate feeding or fertilizing).
Plants are living things, and as they leave our property we cannot guarantee that Mother Nature and/or the soil and location it is planted, or the care it is given will allow it to thrive/survive. We try our best to give you the best information available to make an informed purchase. There is no guarantee/warranty on any plant material not planted by SILC.
No returns on plant material. Refunds on plant material is issued in the form of an SILC Gift Card and are issued on a case-by-case basis.
We offer free services of one year free plant diagnostics by our in-house arborist to assist you in remedying any issues with your plant(s). Diagnostic forms can be submitted in person or online with a copy of a receipt. For diagnostics after one year, we ask that you make a $20 commitment purchase in the form of an SILC Gift Card or product(s) to ensure a contingency through SILC.
Hard goods can be returned up to 90 days after purchase. A receipt is required and the good(s) must be in original packaging, unused, unopened and in good condition. Outdoor décor damaged by the elements are not eligible for return/refunds. Refunds are administered in the form the original purchase was made, if not available refund will be administered in the form of a SILC gift card.
Bulk Products and Concrete Products (Statues, Fountains, Benches, etc.), and sale items are not returnable.
We reserve the right to charge restocking fees on certain products.